Vistara to make last flight today before Air India merger, netizens pour in feelings

Public Lokpal
November 11, 2024

New Delhi : Passengers have taken to social media to share their "last flight" experiences and their long-standing emotional connect with Vistara as the airline prepares for its integration with Air India on Monday.

Vistara, a joint venture between Tata Group and Singapore Airlines, will fully merge with Air India, also owned by Tata Group.

To ensure a smooth transition for customers, the airlines have made comprehensive arrangements on the ground. After the merger, Vistara flights will be operated by Air India and identified by a special four-digit Air India code starting with the digit "2."

Vistara's routes and schedules will remain the same, and the in-flight experience, including products and services, will continue to be offered by the same crew.

Air India has allocated additional resources across various touchpoints in India and is collaborating with partner airports to facilitate the transition. Measures include help desk kiosks at curbside areas before terminal entry in hub and metro city airports.

Vistara's airport ticketing offices and check-in terminals will progressively transition to Air India. Advisory notices will be displayed on self-service kiosks, guiding passengers to select Air India for check-in for Vistara flights under the A12 code starting November 12.

At international airports, customer support staff in branded T-shirts will be available, and signage will be posted near check-in desks to assist customers.

Additionally, customers contacting the Vistara call center will be

automatically redirected to Air India representatives to ensure a seamless experience during the transition.

Over the past few months, 270,000 customers who had booked Vistara flights have been migrated to Air India and informed of the change. Furthermore, over 4.5 million Vistara loyalty program members are being integrated into Air India's loyalty program.

The unified Air India offers customers greater connectivity, with access to over 90 domestic and international destinations and 800 more through codeshare and interline partners.

Air India's narrow-body fleet is also undergoing upgrades, with new aircraft being delivered, legacy aircraft refitted with new interiors, and Vistara's catering now extended to Air India.

(ANI)